Resolve problem running report to Excel

In case some users have problem to run report to Excel format. They may want to check these settings on their browser.

1. Ensure Popup blockers are not enabled (this includes Internet Explorer’s own pop up blocker, as well as Google or Yahoo tool bar popup blocker)

2. Ensure Automatic prompting for file downloads is enabled
          a. On IE browser go to Tools > Internet Options > Security
          b. Select “Local intranet”
          c. Click on “Custom Level”
          d. Scroll to “Downloads” section and ensure “Automatic prompting for file downloads” is enabled
          e. Repeat above steps for “Internet” and “Trusted” sites

3. Add Cognos web server to trusted sites
          a. IE > Tools > Internet Options > Security (tab) > Trusted Sites > Sites
          b. Add Cognos Web server URL
          c. You may need to clear the Require server verification checkbox